Patients & Visitors
When you, your family member or your friend is ill, your world is about getting well. At Baptist Health, our world is about you and helping you feel better. We want your hospital stay to be as comfortable as possible, so you can focus on what's most important.
We invite you to learn more about Baptist Health's current visitor policies here.
Important Documents
- Patient Handbook
- Patient Rights and Responsibilities
- Notice of Privacy Practices (English)
- Notice of Privacy Practices (Spanish)
- Notice of Privacy Practices (Korean)
Concerns
If you have concerns or complaints, please talk to your doctor, nurse or other care giver about any of your concerns. If you have a problem that cannot be solved by them, please call the hospital and ask the operator for the patient advocate or nursing supervisor. We will work hard to resolve your complaint in a timely manner. If you would rather write us, address the letter to the Chief Nursing Officer at the hospital. You can freely voice your complaints and suggestions without it affecting your care, treatment or services.
To speak to someone outside of Baptist Health about your concerns or complaints, you can call or write:
Alabama Department of Public Health
P.O. Box 303017
Montgomery, AL 36130-3017
Telephone: (800) 356-9596
The Joint Commission Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Telephone: (800) 994-6610
If you have Medicare or Medicaid insurance, you can contact the Quality Improvement Organization (KePRO):
5700 Lombardo Center Drive
Suite 100
Seven Hills, Ohio 44131
Telephone: (844) 430-9504
Baptist Health is committed to consistently complying with all applicable laws, regulations, policies and procedures. If you have concerns about compliance, you may contact the Compliance Department by telephone or email.
Corporate Compliance Department (844) 298-1926